:: OPTCL :: The Lifeline Of Orissa

Sl.No.	Page No.	Clause Ref.	Bidder	Query	Clarifications
1	7	1.1.8	PCS	Whether BID would be 2 part Original and Duplicate	The Techno-Commercial BID as BID Part-I shall be submitted in 2(two) copies (Original & Duplicate)
2	9	1.3.2/4	HCL	As there is no off-site hosting required for Gridco, this clause may be removed. We are capable of hosting the mission critical customized applications in in-house servers.	Hosting of Intranet applications Energy Billing Software viz; GEMS . However this service shall be in suspended status to start with. Vendors shall quote prices based on scope of work and I.T manpower suggestion in the Document.
3	9	1.3.2/4	PCS	Details about No.4	- do -
4	10	1.3.2/11	PCS	What type of Paper Document to be submitted.	Organisation self certification.
5	13	2.2.1/ix	PCS	Testimonials/Self Certifications in respect of all the mandatory requirements mentioned at Point 1.3 of GENERAL INFORMATION TO BIDDERS.(Mandatory Requirements)	All documents/self certification related to Mandatory Requirements must be submitted.
6	13	2.2.1/xiv	PCS	Undertaking for providing comprehensive support for minimum 5 Years.	This is a declaration by the Bidder wherinthe vendor commits to provide comprehensive support for a minimum period of 5(five) years, in the event of award of contract.
7	13	2.2.1/xxiv	WIPRO	Request to relax the clause of providing exact profiles as exactly who would be deployed in the GRIDCO project would be finalized only once we confident in getting the project. Sample CV's may be provided, customer testimonials may be provided too.	The vendor is expected to submit representative profiles of different positions for the work.
8	13	2.2.1/xii	WIPRO	Write up of each service offered to GRIDCO or the services offered to our Important clients in point no. xi.	Technical Literature on each service offered to GRIDCO.
9	14	2.2.1/xxiii	PCS	Organisation and Staffing for the assignment.	The vendor is expected to suggest the team and its composition for doing the work.
10	18	3.10	WIPRO	Rejection of Contract - On this clause WIPRO suggests that both parties should have the right of rejection. (I)Either party shall have the right to terminate this Agreement at any time : A. Without Cause and for Convenience- on the delivery of ninety (90) calender days's prior written notice. B. With Cause - in the event that the other party commits a material breach of the Agreement and fails to cure such default to the non-defaulting party's reasonable within thirty(30) days.3.10.2 Effect of termination : Upon expiration or termination of this Agreement all rights and benefits granted by this Agreement shall revert to the respective parties; and all amounts due to Wipro upto the effective date of termination shall be immediately payable. In the event of termination by Wipro, Wipro will effect prorata refund of advance sums paid to Wipro, for the unutilized period. However in the event of Wipro having back-end contracts with its Principals where Wipro has paid or is liable to pay any amounts to the Principals, GRIDCO shall not be entitled to such refund.	Changes suggested by the Vendors are not acceptable.
11	23	3.26.3/5	CMS	1. Even though CMS service infrastructure setup in Orissa for more than 8 years our Local VAT is only 1 year old. Till date all such requirements were handled from Regional office at Kolkata. What is best suggesting for Hardware requirement in support of Firewall, Antivirus, Spam, etc control. Clarifications on Specifications for tools required as this is to be supplied by vendor.	VAT Registration for 1 year or more in Orissa is acceptable for OPTCL.
12	45	4.3.15	WIPRO	The messaging system used by GRIDCO is	Bidder shall provide the solution and implement it.
13	52	Schedule - I	WIPRO	Providing a accurate break up of every IT service may not be quantifiable accurately at this point of time as a thorough experience in the IT system would help us to arrive the accurate figures.	IT Service wise breakup is essential for Financial evaluation of the bids. Hence this requirement can not be relaxed.
14	66	Annexure - II	WIPRO	Our overall revenues In Facility Management only exceeds 250 crores in the domestic market spanning over 100 clients, having a pan-India presence but exact company turnover in every expertise cannot be calculated due to non break up in other clients. Request GRIDCO to relax, could give multiple customer PO's and testimonials if needed.	FMS module wise Turnover is necessary for elilgibility evaluation.
15	29	4.2	PCS	GRIDCO's IT Equipment Summary (Hardware & Networking)	Please refer ANX- III for details.For Server it is Intel Xeon MP E7310, 1.6 GHz, 4 MB cache, 1066 MHz FSB, Quad core with Intel 7300 Chipset. O.S as RHEL ES4.
16	71	ANX - IV	PCS	Details about O.S	The Operating System on which the Servers and Desktops are working are RHEL (Red Hat Enterprise LINUX) O.S.
17	72	ANX - V	PCS	Details about EMS. And what we have to do.	It is GEMS(Gridco Energy Management System), a mission critical application system. For the operation of the said system, required staffing pattern and scope of work are mentioned at page - 46 of RFP at clause 4.3.17. Your competitive quote for the same be given.
18			CMS	2. What is best suggesting for Hardware requirement in support of Firewall, Antivirus, Spam, etc. control.	Hardware based Firewall with Unified thread Management control.
19			CMS	3. Clarifications on specifications of tools required as this is to be supplied by vendor.	ITIL based tools be adopted.
20	26	3.33	WIPRO	Assignment of Subcontracting : Due to some organizational policies regarding qualification and minimum wage, we may not be able to deploy core Wipro employees for some low and support, thus would like to request GRIDCO to allow for delivering a particular Service to GRIDCO on behalf of Wipro through Wipro representatives. Wipro shall remain fully responsible for the franchisee employees and these employuees will not be employees of GRIDCO. GRIDCO would have the right to instruct Wipro to change the franchisee or skilled workers in case the conduct or because of non-performance in expected services delivery. A reasonable curative period shall be allowed by GRIDCO for replacement of manpower. The franchisee would be reporting to the Wipro Project Manager.	Subcontracting of Executive positions is not allowed. However Lowend profile works - subcontracting shall be subject to purchaser's approval. However the onus of responsibility solely lies with the vendor.
21	30	4.3	WIPRO	Manpower Deployment scheme not clear. Also in future could the FM contractor optimize on personnel by introducing his own ITIL based tools and process's ensuring automation as long as SLA is met.	The Data Centre shall be mandatorily manned by the three executives viz., System Administrator, Database Administrator and Network Administrator and all the three executives shall be regular employees of the contrator. Actual deployment scheme by the contractor shall be such that Service Levels for different services mentioned in the bid document are met. Such deployment shall be subject to the approval of the Purchaser.
22	33	4.3.1.5	WIPRO	For this Transition period FM Contractor would be getting paid right as it involves a set of activities as listed and personnel deployment too unlike the transition period mentioned under Clause 3.8(These 2 are different transition periods)	May be reflected on the Price Schdule(SCH - I)
23	33	4.3.2	WIPRO	What is the Total number of users for GRIDCO using the helpdesk facility and from how many different locations ?	Gridco - 25 users and From OERC - 8 users.
24	37	4.3.4	WIPRO	Would the FM Cotractor need to use ITIL based tool which ensures automated tracking and updating of assets, and thus tagging each asset to the user so that all assets can be automatically managed.	Yes, the Bidder shall quote for the ITIL compliant Tools only, viz; IBM NOCi / ca / HP Openview. Such tools shall be owned and used by the Contractor during the work. The purchaser shall be provided access to the IT Management Repository in terms obtaining reports independently.
25	43	4.3.13	WIPRO	All back up media would be provided by GRIDCO and maintained by Wipro right?	Yes, the backup medias will be provided by GRIDCO.
26	44	4.3.14	WIPRO	For quoting the same now can we assume the DR site would be a replica of the DC and thus same infrastructure?	Can not be stated now